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  Best Pracices  
I support, maintain and evaluate the proper implementation of IT processes. Implementing processes that are lacking could mean the difference between being GOOD or being EXCELLENT as an IT provider.

I have experience in maintaining computer systems and networks. As my work experience advanced I specialized in IT Best Practices which I list in Main menu

IT Best Practices in maintaining & providing excellent IT Services

   ITIL v3 Expert
   Software Asset Management
   ISO 20000
   CA Unicenter
   Microsoft Server

Experience in ITIL v3
I have working experience in an ITIL process envrionment, especially in Capacity Management. I certified in ITIL Foundation and am able to oversee other processes and how they interact with eachother.

By structuring the Business goals to the IT Goals the IT Processes will be enabled to deliver excellent IT Services

ISO 20000 Quality Certification
Evaluating the ISO requirements can result in an IT Department receiving ISO 20000 certification for its process implementation.


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